Welcome to our Online Shop

A: Sophiem Beauty and Massage is at 26 Duncairn Gardens, Belfast BT152GD. We are on the first floor with four rooms for treatments. There is free parking in front. Our skilled therapists offer various services like aromatherapy, deep tissue massage, hot stone therapy, lymphatic drainage, myofascial release, our signature massage, and body waxing. Enjoy a relaxing and caring experience with us.

A: At SophiemBeauty and Massage, we strive to provide the best experience for our clients. Here are some key points of our booking salon policy: 1. **Appointment Booking:** You can book your appointment online through our website or on the Booksy platform.. We recommend booking in advance to secure your preferred time and date. 2. **Cancellation Policy:** If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance. Cancellations made within 24 hours of the appointment time may be subject to a 20% cancellation fee. 3. **Late Arrivals:** If you arrive late for your appointment, your session may be shortened to accommodate the next client. We appreciate your understanding and punctuality. 4. **No-Shows:** Clients who do not show up for their scheduled appointment without prior notice may be charged the full service fee. 5. **Payment:** We accept various payment methods, including cash, credit/debit cards, PayPal, Apple Pay, and Google Pay. Payment may be required at the time of booking or upon completion of your appointment. 6. **Health and Safety:** Please inform us of any medical conditions or allergies prior to your appointment. Your health and safety are our top priority. The consultation form must be filled out before your first appointment.

7. **If you have a Voucher, Gift Card, or Package, all of the above salon policies are the same as the booking policy. If you have any questions or require additional assistance, please don't hesitate to contact us. We look forward to serving you!

A: Booking a service with Sophiem Massage is simple and convenient. You can schedule your appointment through our online booking system available on our website, https://www.sophiembeautyandmassage.com/book-online or sophiembeautyandmassage.booksy.com/a Simply navigate to the "Book Now" section, select your desired service—whether it be Aromatherapy, Deep Tissue, Hot Stone, Lymphatic Drainage, Myofascial Release, our Signature Massage —choose your preferred date and time, and fill in your contact details to confirm your appointment. For those who prefer personal assistance, reschedule or cancel appointment call/txt us directly at +447725746587 during our business hours.

A: At Sophiem Massage, booking multiple services is both easy and convenient. Simply follow these steps to schedule your personalized spa experience:

1. Visit Our Website: Navigate to our booking page on the Sophiem Massage website.

2. Select Services: Choose your desired services from our comprehensive list, which includes Aromatherapy, Deep Tissue, Hot Stone, Lymphatic Drainage, Myofascial Release, Signature Massage, and Body Waxing.

3. Add to Cart: For each service, click on the 'Add to Cart' button. You can continue to browse and add as many services as you like.

4. Choose Date and Time: After selecting your services, proceed to the scheduling section where you can pick suitable dates and times for each treatment. Our system will help you find consecutive time slots to ensure a seamless experience.

5. Checkout: Once you have selected all your services and scheduled your appointments, proceed to the checkout. You will be prompted to provide contact information.

6. Confirmation: Upon completion, you will receive a confirmation email with the details of your bookings.

A: To reschedule your appointment at Sophiem Beauty and Massage, you can: 1. **Call / txt Us**: at 07725746587 during business hours. 2. **Online**: Log into your account on our website, go to 'My Appointments,' and select 'Reschedule.' 3. **Email**: Send your name, original appointment details, and preferred new times to info@sophiembeautyandmassage.com. Please provide at least 24 hours' notice to avoid fees. We're here to help!

A: We understand that plans can change. To cancel your appointment at Sophiem Beauty and Massage, you can: 1. **Online**: Log into your account on our website, go to 'My Appointments,' and follow the instructions to cancel. 2. **Phone**: Call us at 07725746587, and our team will assist you. 3. **Email**: Send your appointment details to info@sophiembeautyandmassage.com, and we'll handle the rest. Please try to cancel at least 24 hours in advance to avoid fees and to help other clients book their slots. Thank you for choosing us!

A: To join the appointment waiting list at Sophiem Beauty and Massage: 1. **Online**: Go to the 'Appointments' section on our website and provide your preferred dates, times, and contact info. You'll be notified as soon as a slot opens up.

A: At Sophiem Massage, purchasing a Gift Card, Voucher, or Treatment package is simple and convenient. At Sophiem Massage, we offer a range of packages and gift vouchers that make for the perfect present for your loved ones. You can buy them directly from our website by navigating to our Shop/Voucher Menu and choosing the one that best suits your needs. Once you have made your selection, click on the desired option. Here, you'll find a variety of options tailored to different needs and preferences, including individual treatment packages and customizable Gift cards with a range of amounts. We accept payments through Paypal, Apple Pay, Google pay and all major credit and debit cards, making the checkout process quick and easy.

Alternatively, you can visit our spa in person, where our friendly staff would be happy to assist you in selecting the perfect gift or package. If you have any questions or need further assistance, feel free to call us 07725746587 or send an email info@sophiembeautyandmassage.com , and we will respond promptly. These make an excellent gift for loved ones, offering them a relaxing and rejuvenating experience at our body spa.

At Sophiem Massage, we offer a variety of gift cards, vouchers, packages, and promotional codes for our clients. If you have received any of these, you can easily redeem them by following these simple steps: 1. To redeem a custom amount e-Gift Card, simply enter the gift card's unique code in the "Gift Card" field during the checkout process when booking an appointment online.

2. To redeem a voucher, package, or gift certification, please mention it when booking your appointment over the phone at 07725746587 or online booking leaving a note in the note section. You will be asked to provide the code or voucher number at the time of booking. 3. To redeem a promotional code, enter the code in the "Promo Code" field during the checkout process when booking an appointment online. Please note that all gift cards, vouchers, and packages are non-refundable and cannot be exchanged for cash. They are also valid for a limited time and must be used before they expire. If you have any questions or concerns about redeeming your gift card, voucher, package, or promotional code, please do not hesitate to contact us. We are always happy to assist you!

A: Your comfort is our priority at Sophiem Massage. You can wear as much or as little as you prefer. Many clients undress fully, but keeping on underwear is fine too. We also provide disposable underwear. Our therapists use sheets and towels to ensure your privacy and comfort throughout the session. Communicate your preferences, and we'll tailor the experience to your needs.

A: At Sophiem Beauty and Massage, we understand that each client has unique needs and preferences, so choosing the right type of massage is crucial for an optimal experience. Here are a few steps to help you decide: 1. **Identify Your Needs**: Are you looking to relax, relieve tension, alleviate pain, or address a specific health issue? For relaxation, Aromatherapy- Swedish or our Hot Stone might be perfect. If you need to relieve muscle tension, Deep Tissue or Myofascial Release could be more suitable. 2. **Consider Your Health Conditions**: If you have circulatory issues or are recovering from surgery, Lymphatic Drainage can help reduce swelling and promote healing. Hot Stone Massage is ideal for individuals seeking deep relaxation and muscle relaxation. 3. **Consult with Our Therapists**: Our expert therapists at Sophiem Beauty and Massage are always available to discuss your specific concerns and recommend the best type of massage for you. This personalised consultation ensures that you receive the most beneficial treatment. We're enthusiastic about helping you find the perfect massage to meet your needs. Contact us today to schedule a consultation or book your session! At Sophiem Beauty and Massage, your wellness is our priority, and we’re committed to providing a tailored experience that leaves you feeling rejuvenated and cared for.

A: At Sophiem Massage, we want to ensure you have the best experience possible, and proper preparation for your waxing treatment can make all the difference! Here are some steps to help you get ready:

Exfoliate: Gently exfoliate the area to be waxed 24-48 hours before your appointment. This helps remove dead skin cells and allows for a smoother wax.

Hydrate: Make sure your skin is well-hydrated. Drink plenty of water.

Avoid heavy lotions the day of your treatment.

Avoid Sun Exposure: Try to avoid sunbathing or using a tanning bed for at least 48 hours before your wax. Sunburned skin is more sensitive and prone to irritation.

Communication: If you have any concerns or questions about the waxing process, don't hesitate to communicate them with our staff. We are here to ensure your comfort and satisfaction.

Hair Length: Ensure your hair is at least a quarter-inch long (about the length of a grain of rice). If it's too short, the wax may not be able to grip the hair. If it's too long, we can trim it down slightly, which will make the process easier.

Timing: Schedule your appointment wisely. If you have a low pain tolerance, try to avoid making an appointment during your menstrual cycle, as your pain sensitivity is higher.

Comfortable Clothing: Wear loose, comfortable clothing to your appointment to minimise irritation after your wax treatment.

Relax: Arrive a few minutes early to relax and destress.

- **Health Consultation**: If you have any specific health conditions or concerns, please let us know prior to your appointment. This helps us tailor the treatment to your needs and ensure you have a safe and pleasant experience.

By following these tips, you'll help ensure a smoother and more comfortable waxing experience at Sophiem Massage. We look forward to helping you look and feel your best!

A: At Sophiem Beauty and Massage, we want to ensure you have the best post-waxing experience possible. After waxing, your skin is more sensitive and needs special care. Here are some guidelines for the next 24-48 hours:

Avoid Sun Exposure: Direct sunlight can irritate your freshly waxed skin. If you need to be outside, wear protective clothing and opt for sunscreens that are free of fragrances and dyes.

Skip the Heat: Steer clear of hot baths, saunas, and steam rooms as the heat can aggravate the skin.

No Heavy Exercise: Avoid sweating excessively from intense physical activities since sweat can irritate the newly waxed areas.

Stay Away from Fragranced Products: Perfumes, lotions, and sprays with strong fragrances can cause irritation. Stick to gentle, unscented products.

Exfoliate After 72 Hours: Lightly exfoliate the waxed area after 72 hours to prevent ingrown hairs, but be gentle and use a soft scrub.

Moisturize Regularly: Keep the skin hydrated with a soothing lotion or natural oils like coconut or tea tree oil, which also help prevent irritation.

Additionally, we will give you home after care lotions or gel to further support your skin's recovery for the next 48 hours.

By following these aftercare instructions, you'll maintain smooth and healthy skin. If you experience any prolonged redness or discomfort, please contact us at Sophiem Beauty and Massage for further advice. Your well-being is our top priority.

A: At Sophiem Massage, your health and safety are our top priorities. You should avoid waxing if you have: - **Sunburned or Irritated Skin**: Wait until it heals. - **Skin Conditions**: Eczema, psoriasis, or other chronic issues. Consult with our therapist. - **Recent Deep Exfoliation**: Allow recovery time after treatments like chemical peels. - **Open Wounds or Infections**: Avoid waxing over these areas. - **Sensitivity to Wax Products**: Inform us of any allergies. - **Medications**: Some medications like retinoids can make skin vulnerable. - **Blood Thinner Treatment**: Increased sensitivity and risk of bruising. - **Pregnancy**: Waxing can be more painful; discuss concerns with us. If unsure, our therapists can provide personalized advice and alternatives.