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Our Policies

Ensuring the Best Experience

At Sophiem Beauty and Massage, we go out of our way to make sure our valued clients have the best experience possible,

from the minute they enter our doors to the moment they leave our incomparable Salon. Please take a moment to

review our policies to ensure you understand our operations procedures. If you have any questions, just get in touch

and we'll be happy to help. 

Cancellations

Our Flexible Salon Policy

At Sophiem Beauty and Massage, we do our best to make sure all your needs are taken care of. If you have to cancel or  change your appointment , just let us know. 

If you inform us less than 24 hours before your scheduled time, we have

to charge an administration fee 20% and cannot guarantee we'll be able to slot you in. Less than 24 hours  cancellations fee - 50% of the treatment's cost will be charged.

‘No show’ fee - full amount of the appointment's cost will be charged. Want to find out more? Get in touch with use.

 

Redeem Voucher or Gift Card

 Please choose the selected treatment and pay later option. Also please left note us about the voucher or gift card.

 If you show up late to

your appointment (without letting us know), we can't guarantee we'll be able to give you the complete allotted time

since we don't want to keep any of our other clients waiting unncessarily. Be in touch to find out more

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